My name is Karen and I'm a case manager in the Child and Family Program. As a case manager, I am able to meet the needs of my clients and their families. When you are a case manager for a child, you don’t just bring the child onto the program, you also support the family and their significant others. So when I am able to develop a care plan that brings together everything that a family requires to support their child with the care they need - from nursing care -to other services, that is a really great feeling.
The number one service that our CCAC provides to clients is nursing, and we also provide physiotherapy, occupational therapy, speech and language services. I am also a member of the School Health Support Services team where I get the opportunity to work with children in schools. Most of these children receive occupational therapy for their fine motor skills and speech therapy I sometimes coordinate care for a children who have muscular dystrophy, or cerebral palsy and they have special needs, so I might have to get a physiotherapist to visit the school gym to conduct an assessment and if necessary make some changes to ensure the space is safe for the child.
I feel privileged to be working as a case manager with the Community Care Access Centre. When I get out of bed every morning, I look forward to coming to work. When I go home, I think about my clients but I don’t worry about them because we create specialised care plans for each and every client. I'm very fortunate to have the opportunity to work with children and to support their parents in caring for them.