A day in the life …
A Care Coordinator job is to help clients and their families navigate through the complexities of the health care environment. They assess risks, identify priorities, design creative service plans, monitor for continuing eligibility and manage a diverse mix of caseloads. Care Coordinators delicately balance each client's unique needs, concerns, values and preferences, and problem-solve service delivery issues. This could include balancing client needs within available resources, as well as mediating and negotiating the resolution of conflicts involving clients and service providers. Opportunities exist for Care Coordinators to work in a variety of settings – in the community, a hospital environment or in the main office.
- Are you compassionate, caring and respectful of the unique needs of each individual and situation?
- Ready to meet the challenges of a rapidly changing health care delivery system?
- Want to enjoy independence and flexibility while making decisions that have a direct impact on your clients?
In the community, Care Coordinators conduct face-to-face assessments in clients' homes and work to connect clients to available or alternative resources in the community. Care Coordinators working in the community are equipped with laptop computer technology and linked to the office by cell phone. They have flexibility in setting their own schedules to meet the needs of their clients and families, and may also provide community outreach to keep CCACs connected to their neighbourhoods.
Working on site at one of the local hospitals, Care Coordinators interact directly with physicians, patients, families and members of the multidisciplinary hospital team. They provide bedside patient assessments and may either expedite the patient's discharge into the community or advocate on behalf of patients for whom returning home would not be safe. Care Coordinators in the hospital may also attend multidisciplinary patient rounds and participate in hospital committees/orientation as a CCAC representative.
In the main office, Care Coordinators focus on triaging telephone referrals and time-sensitive client service requests, and respond to information and referral needs. On occasion, they may also be responsible for researching and developing information and referral resources for staff and clients. Care Coordinators in the main office are able to improve our ability to quickly respond to the needs of clients and service providers.
Typical roles and responsibilities
- conducting eligibility and service needs assessments for clients referred to CCAC for in-home or placement services
- developing, initiating and coordinating individualized care plans for eligible clients, and providing ongoing resource management and discharge planning as appropriate
- conducting alternate planning for non-eligible clients, and providing program interpretation/education to hospital and community agency staff, long-term care facilities, physicians, clients and families
- processing new referrals, including data entry of client information
- responding appropriately to incoming phone calls and inquiries
- updating and maintaining current client information and records in database
- assembling and maintaining files of pertinent client information
- booking home visits and client conferences on behalf of a patient care coordinator (Care Coordinator) as needed
- processing letters, client applications and other client forms
- management and technical roles in support of our core business of case management (e.g. IT, HR, Finance, Contract Management)
Click here to learn about individual CCAC locations and opportunities.