Protecting Your Privacy

All of Ontario's 14 Community Care Access Centres protect the privacy of your personal health information based on the requirements of the Ontario Personal Health Information Protection Act 2004.  

CCACs inform you of the personal health information that is collected, and the safeguards in place to protect your personal information to the levels required by the legislation.

What is personal health information?

Personal Health Information includes things like your name, address, gender, age, and health card number. It also includes your health status and care needs.

Your Privacy Rights

1. Your right to access your information

You have the right to access the personal health information contained in your record. You also have the right to have this information corrected in your record. You also have the right to change or remove your consent.

2. Your right to voice your concerns

If you believe any of your privacy rights have been violated in any way and the Chief Privacy Officer cannot resolve your concerns, you may contact the Ontario Information and Privacy Commissioner at 416-326-3333 or 1-800-387-0073 or via their website:

3. Your right to know how CCACs collect your information

The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where defined by law, your local Community Care Access Centre will identify the purposes for which it collects personal information and will obtain consent prior to the time the information is collected.

4. Your right to know how CCACs use your information

Community Care Access Centres collect, use and share, with other health care providers involved in your care, personal and health information for the provision of in-home health and support services, in-school support services and to facilitate placement in a long-term care home. CCACs may use your information to prepare statistical reports. Statistical reports may be shared externally by the Community Care Access Centre however, these do not contain any client or staff information that could be used to identify the individual.

Helpful Links 

Ontario Office of Informaton and Privacy Commissioner 

Personal Health Information and Protection Act, 2004

Contact Us

If you have any questions regarding the CCACs privacy policies, access to your record, correction of information, or if you have a privacy complaint, you may contact the Chief Privacy Officer at your local CCAC.  To find the contact information for your local CCAC Privacy Officer, visit your local CCAC website and click on the button "Protecting Your Privacy".